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Trend-Bazaar Policies
Online: www.Trend-Bazaar.com
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All transactions on this website are in U.S. currency.
Orders - Sales Tax
Sales tax is only applicable to those placing orders who reside in Georgia. The sales tax rate is 7%.
Secure On-line Ordering
Trend-Bazaar.com uses ShopSite a shopping cart software which ensures that orders taken are handled in a secure fashion by working with standard secure protocols such as SSL. No credit card information is ever stored. Our web site is secured by a Domain SSL Certificate ( GlobalSign ) to encrypt and protect your data when interfacing with our application.
Payment Method
Trend-Bazaar.com uses PayPal as an online payment method. If you don’t have a PayPal account, you have the option to pay by credit card on the PayPal checkout form. We accept: MasterCard, Visa, American Express and Discover.
Trend-Bazaar.com also uses Amazon Payment and Google Wallet as another form of online payment.
We accept: MasterCard, Visa, American Express, and Discover at our McDonough location.
Order Status/Tracking
Your tracking number will be emailed to you. You can enter your tracking number on that couriers website to track your order.
USPS: www.usps.com
Trend-Bazaar.com ships only via the US Postal Service.
Our Manufacturer's may use other shipping vendors: (a message will appear on the shopping cart)
* Product is shipped directly from manufacturer.
UPS: www.ups.com Phone: 1-800-742-5877
DHL: www.dhl.com Phone: 1-800-225-5345 (U.S. customers only)
FedEx: www.fedex.com Phone: 1-800-463-3339
Should your order ship via common carrier or specialty carrier we will email you contact information.
When:
We receive tracking numbers from the manufacturer usually within 2 to 5 business days after you have placed your order. Your item may have already shipped although we might as of yet not received the tracking number. If after the 5 business days you have not received a tracking number feel free to email or call us.
Receipt
When you process your order and provide us with an email address you will automatically receive a copy of your receipt. At times your emailed receipt might end up in your spam folder.
Should you not receive your receipt within 24 hours of placing your order please email us and we will forward a copy.
Temporarily Out of Stock or Discontinued
From time to time when we place an order with our manufacturer we may be notified they have run out of stock or the item has been discontinued. Most of our manufacturers keep an up to date inventory list, unfortunately at times there are unforeseen circumstances. We would notify you by email or phone call as quickly as possible to advise your options. For items temporarily out of stock your order can be put in queue to assure you will receive the item when their shipment arrives, or we can assist you in finding a similar product. If we advise you of a date as to when the manufacturer expects the item to arrive, please note this is an approximate date. The item may ship sooner than expected or they may be delayed beyond our control. Some shipments arrive from overseas. The manufacturer does not have control over delayed shipments or customs hold ups. If an item is discontinued a refund will be issued.
Shipping
Orders over $75 ship for FREE! Applies to U.S. delivery addresses in the 50 states only at this time.
We do ship in-stock products overseas.
Some of our manufacturers may not due to warranty issues and manufacturer restrictions.
Note: All international packages must pass through their country's local customs office. Custom/import duties, taxes, and any other applicable charges are NOT included in the item price or shipping charges, so please note that you may incur an ADDITIONAL CHARGE that is separate from the item’s price and shipping cost. These charges are the buyer's responsibility, and beyond our control as they are imposed by your local government customs office. Please check with your country's customs regulations if you are unsure whether you will be subject to additional fees. These charges are normally collected by the delivering freight (shipping) company or when you pick your package up – do not confuse them for additional shipping charges. "We can not mark down the value on Customs forms".
When will you ship my order?
We ship Monday through Friday - but occasionally we take a day off from shipping so we can get caught up on inventory control, re-stocking, or performing other necessary tasks. If you ordered on a weekend or a holiday we will try to ship the next business day.
Orders placed after 12pm Eastern Standard Time during the week will not go out until the next business day for in-stock Trend-Bazaar.com items.
Update: Due to PeachTree Peddlers Market decision to be closed on Wednesday, items ordered on Wednesday, will not ship until the next business day.
Errors in Shipping Address
Trend-Bazaar.com "copies and pastes" shipping addresses exactly as typed. Please type with care, go slowly, and fill out the required fields correctly.
Trend-Bazaar.com cannot be expected to make changes to shipping addresses if the customer has sent an email. Its also possible that the customer did not notice the error until after the package shipped, again, this is beyond Trend-Bazaar.com control.
If a shipment comes back the options are:
we can reship, for an additional shipping fee
we can restock and refund IF the merchandise was returned in perfect condition
Damaged Packages
When you write to us please describe the extent of the damage, the condition
of the box and its contents. We'll need to know if the post office attached
any stickers or documentation to the package. We might need to see a photo -
we'll tell you if we do.
Damaged Product
Every item which leaves our office is reviewed by two people. Claims to damaged Product must be made within 2 days of the delivery date of the package.
Upon receipt and inspection of the damaged returned Product, an exchange Product
will be shipped out or a credit (refund to credit card) will be issued within 15 business days. It may take your bank additional 3 - 5 business days to process the return. You will be notified via email once your return/exchange has been received and a credit
(refund to credit card) or exchange has been processed.
Trend-Bazaar.com is not responsible for any returns/exchanges that are lost
in the mail while being returned to us. We advise you to insure the package
being sent to us and get tracking information.
Insurance Claims
Insurance claims can only be processed on a lost package after its been 21 days since the order shipped.
Claims to damaged boxes can be processed immediately after receiving your letter.
After you have notified us via email that a box was lost or damaged, a proper letter which was signed and dated is required in order to process any claim. The insurance companies will not accept an email - the letter must be either hand written or typed, and hand signed. THIS MUST BE DONE OR A CLAIM CANNOT BE PROCESSED.
We'll give you more instruction after we have corresponded by email. Claims and replacing the products from damaged packages can be processed immediately after we have discussed the situation and received your signed letter.
If your package arrives damaged:
You must email us and describe in clear detail any damages to product and/or box which occurred in transit.
we will need your full name and address
the order number
details of damages and condition of the shipping box when it arrived
We will need you to return the damaged items.
Claims to damaged packages must be made within 2 days of the delivery date of the package. Once we have received your email describing the damages we can begin the process of resolving the matter.
Lost or Delayed Packages
If your package hasn't arrived after 6 or 7 days of the date we shipped its possible that its at your local post office waiting for you. The carrier should have left you a note, but often they do not, or the note blows away.
According to postal regulations a package is not considered completely lost until it has been 21 days since it was shipped. At that time we can replace the items for you and process the insurance claim. See Insurance Claims.
Exchange/Return Procedure
To process an exchange or return of a Product due to no error by Trend-Bazaar.com, please email info [at] trend-bazaar [dot]
com or call us at 770-914-7339.
You will be responsible for ALL shipping costs unless you received a damaged
Product from us or the Product was shipped by us incorrectly. You will be notified
via email once your return/exchange has been received and a credit (refund to credit card) or exchange
has been processed.
Trend-Bazaar.com is not responsible for any returns/exchanges that are lost
in the mail while being returned to us. We advise you to insure the package
being sent to us and get tracking information.
Return Policy
If you are not satisfied with your merchandise most items may be returned at your expense within 14 days of receipt, buyer will be responsible for ALL shipping costs. *
Certain manufacturers products are considered special or custom order. These products may not be returned and will clearly be marked in their description.
* If the products are shipped from our manufacturers/distributors warehouses across U.S. and Canada and therefore all suppliers handle returns differently. Our manufacturers/distributors charge * restocking fees and many require RMA #'s (Return Merchandise Authorization numbers) prior to authorizing a return. This does NOT apply to items shipped directly from Trend-Bazaar, please check your shipping label for our blue logo.
* Restocking fees are set by the specific manufacturer and NOT by Trend-Bazaar.com. Please email info [at] trend-bazaar [dot] com or call 770-914-7339 should you have any questions regarding our return policy prior to or after placing your order.
The item returned must be in the original packaging (with any supplied manuals), in new unused condition and all retail tags attached.
Products that require assembly and have been partially or completely assembled cannot be returned.
Should you have received an item, which was a result of our error, we will pay the return shipping cost and have the correct item shipped to you.
Unless the product is damaged, the customer is responsible for the return shipping fee and the original shipping fee, plus the * restocking fee, which will not be refunded. Upon receipt and inspection of the returned product, a credit (refund to credit card) will be issued within 15 business days. It may take your bank additional 3 - 5 business days to process the return.
Should the package arrive damaged you must still accept receipt, inspect and advise us of what parts are damaged. * We will contact the manufacturer to have the damaged parts replaced or exchange for the same product, at no charge to you. The manufacturer may ask for you to send photos of the damage.
If you have refused the package as the outside packaging looked damaged you will be required to pay the shipping charges there and back as well as the manufacturers * restocking fee. There have been times when a package is returned; the box looks ripped and damaged although the contents were still in tact. If you are sending a gift you might want to let the receiver be aware a package will be delivered so they will not refuse delivery.
Any orders paid by money order or check will be refunded by check.
When calling or emailing us please supply us with the order number, the billing name and address and the ship to address if different from the billing information, along with a reason for the return. Once your information is received you will be contacted by one of our associates within 48 hours Monday - Friday.
Please Note
* Restocking fee ONLY applies for items shipped directly from our manufacturer and NOT shipped directly by Trend-Bazaar. For example, due to an increase of fake headphones flooding the market -- most of our selection will either ship directly from the manufacturer or an authorized dealer.
A message will appear on the shopping cart, * Product is shipped directly from manufacturer.
Every item which leaves our office is reviewed by two people. Claims to damaged Product must be made within 2 days of the delivery date of the package.
Can I return clearance or final sale items?
From time-to-time, we hold final clearance sales on items offered at extra discounted
prices. Unfortunately, we cannot accept any returns or exchanges on final clearance
sales items. These sales will be clearly marked, so that you are aware they
are purchasing a no-refund/no-exchange item, unless defective.
We will make every effort to resolve the problem to your satisfaction.
Contact us at:
Email: info [at] trend-bazaar [dot] com
Phone: 770-914-7339
Please note that the satisfaction guarantee policy does not apply to (i) goods
that cannot be returned for hygienic reasons (e.g., toiletries, cosmetics, lingerie,
some leather goods, swimwear, earrings, duvets, pillows, etc.), (ii) goods that
have been made to your specifications or personalized, (iii) goods that have
been assembled or installed, (iv) goods that, by their nature, cannot be returned, or are liable to deteriorate or expire rapidly, or (v) goods sold as "clearance"
and/or "final sale".
Contact - Trend-Bazaar at P.O. Box
Konz + Okrzesik, Inc
Attn: Trend-Bazaar.com
PO Box 1497
McDonough, GA 30253
If you have sent us something in the mail please email us so we can watch out for it.
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